Phones4U is an independent retailer of mobile phones based on United Kingdom. This fast growing company started in 1996, has widened its horizon throughout UK and also in Northern Ireland.
Phones4U store network is extensive with the number of stores exceeding 440. They focus their main attention on customer service and try to make sure that their customers get the most appropriate deal. Besides, they have a broad range of excellent mobile phones for customers to select from along with different tariffs and networks.
Recognitions Achieved By Phone 4U:
They have won the prestigious accolade, when the J D Power and Associates in their Study of Customer Satisfaction with
Phones4U Mobile retail, found Phones4U to be topmost in giving satisfaction to customers, among the independent retailers for two subsequent years. They also topped the rating index of customer empathy, conducted by Harding and Yorke in 2007 and also emerged top in the survey of mobile phones by Milward Brown on the basis of scores for customer satisfaction.
Speciality of Phones4U:
Phones4U has an increasing customer database due to their concentration on providing excellence in customer service, as their top priority. They give training to their staff in their academy for customer excellence, so as to deliver quality service. They live up to their promise of finding the right deal for customers, as they are always on the lookout for ways to improve.
Phones4U website have secure socket layer (SSL) to ensure the security of consumers when they purchase online. They have secure certificate from GeoTrust, third-party provider. Moreover, they have facility for policies like specialist insurance that protects consumers from the theft, loss, damage of mobile from liquid or accident, mechanical breakdown and unauthorised calls. They give protection worldwide and consumers can also get cover for accessories. The mobile insurance offered by them is the PremierPlan of London General Insurance.
Phones4U has the payment option for consumers - making payment as it goes on or make monthly payments.
Phones4U take the effort to understand the personal need of the consumer for buying mobile phone and offer consultative way to solve any confusion in the minds of consumers about the selection they must make. They offer honest, independent and impartial advice to customers. The company offer a range of mobiles from Nokia, Sony Ericsson, LG and Samsung. Consumers can get free gifts or amazing deals. Furthermore, they help consumers to search for the best payment option for different mobiles. Another facility available is mobile broadband by 3 that has absolutely no wires, and enables users to access Web by plugging the USB modem to the desktop or laptop. Furthermore, they also helps consumers to port the existing mobile number, if the consumer wishes to do so. But consumers must not cancel any existing contract since it is not possible to transfer disconnected numbers.
Phones4U have an excellent delivery service that is fast; delivering freely the next day of purchase itself through special delivery by Royal Mail on week days. This is done so that the customers can get their new mobile as quickly as possible.
