Founded in 1935,
Jessops is the largest photographic retailer in the UK. This company is so highly regarded that even today of its 94% customers, 67% consider its service “excellent,” while 27% rated it as good.
The Company has been voted ‘
Photo Retailer of the Year’ for the past 11 years by Practical Photography and Digital Photo magazines and ‘Best Processor of the Year’ for the past three years. To remain at the forefront of this industry, the Company opened the biggest central processing laboratory in Europe.
Today, it has over 250 stores nationwide and its group is worth over £350 million.
Jessops is customer-centric and has kept pace with changing times. Its own Spacemix system has spawned stores in four areas in response to customer demand. They are:
- Camera hardware including cameras, camera phones and camcorders
- Accessories for their equipment
- Digital Photo centre for a large range of digital photo printing options, including printers and scanners and kiosks for quick delivery of photographs
- Customer Service for immediate customer help
Areas of business: Though its chief line of business is high street retailing,
Jessops works in other related areas too such as
Business to business: Jessops Commercial Division is in the business of supplying businesses, institutional organisations, private purchasing groups or commercial ventures with photo goods for the past 20 years or more.
Jessops Direct: Being in the mail order business,
Jessops Direct delivers about 16,000 products directly to its customers’ homes.
Jessops Professional: This company provides specialist advice to professional photographers, apart from giving them larger credit accounts, Saturday delivery and free transport.
Jessops Insurance: This department has become crucial to the UK’s insurers, replacement services, brokers and loss adjusters, rather than being merely a technical consultancy and replacement service that only settles claims for customers.
Photoline: Here,
Jessops sells wholesale products besides also supplying independent photo shops and chemists with the entire range of its products at competitive wholesale prices.
Jessops Online Shop is the company’s leading website and mail order business. Its online store sells all the latest
Jessops Cameras and lenses, camcorders, memory cards, accessories, printers and scanners. Each product is featured with its best price and customers can buy them online. Jessops own branded products are also available here. It is estimated that about half a million shoppers visit this site each month.
Customers have the option of using the store’s ‘collect@store’ service which allows them to order online and pick up their purchases from a store nearby at a convenient time. And customers can also track their order by quoting their order number and email address. Customers can choose from a larger variety of products and go in for either collecting their purchases or asking for a home delivery option.
The Company has also broadbased itself into in-store
Digital Printing, available at different stores in the UK. This is a boon for customers who can go online and upload, print or share images, get reprints and enlargements and access photos into their online accounts from any of the 250
Jessops stores.
